- Help Centre
- Troubleshooting
Troubleshooting
Join problems, media upload limits, and supported browsers.
Players can't join / PIN problems
A step-by-step checklist for when one player, or a whole room, can't get into your session.
Media upload problems
Why an image or file upload might fail, and how to get it in. File types, sizes, and connection tips.
Supported browsers & devices
What you need to build and present Roos, what players need to join, plus fixes for a browser acting up.
Room's full / participant limits
What "This room is full" means, why sessions have a player cap, and what the host can do about it.